FAQ's

Please click on the Where To Buy button on the top right corner of the website or click here.
Please refer to the Size Guide at the bottom of the website or click here

Cleaning

Maintain your product by cleaning regularly. Dirt and mud should be brushed off once it has dried naturally. Wipe clean with a clean damp cloth if necessary.

Never wash in the washing machine. Immersion and exposure to detergents can attack the stitching and bonding agents within the products.

Drying

Dry slowly using natural air circulation at room temperature, do not subject the product to a direct heat source.

Paper can be used to stuff the product in the drying process to help absorb moisture and maintain the shape of the product.

Waterproof Treatment

If you have purchased a waterproof product, the leather must regularly be treated with waterproofing and conditioning sprays or creams. Used in wet conditions, the leather will experience a gradual loss of its water-resistant qualities. If untreated, the leather will slowly harden and crack.

HI-TEC® winter boots may need more frequent treatment if used extensively in cold, wet or icy conditions, where chemical salts may be used on paths and roads.

Linings

The linings used in HI-TEC® products are made from comfortable, breathable material that requires little or no maintenance. Foot moisture is absorbed and the drying process is quick due to the breathability nature of the linings.

General Care

Do not over apply leather waterproofing treatment of the product especially to the lace hardware.

In some of our products, we use a treatment in the lining which wicks moisture and sweat away from the foot to help prevent unpleasant odours (look out for 'moisture wicking lining' in the product features for this).

To retain the shape and durability of your HI-TEC® products, ensure the laces are undone before the product is removed from your foot.

HI-TEC® compatible shoe care products are available from most footwear retailers.

Suspected Faulty Goods

If you suspect a manufacturing defect and purchased your goods from a website or retail store, please return the suspected faulty item to the retailer you made your purchase from.

If you notice an error on the website or find that something is not working correctly, please let us know by email so that we can look into this as soon as possible. Please include as much detail as possible, such as which device (i.e. desktop, mobile) and browser (i.e. Chrome, Safari) you are using, along with screen shots of any error messages. This will help us to resolve the issue more quickly and efficiently.
Still have questions? Contact us. We aim to respond within 24 to 48 hours.